BoConcept Customer Services

At BoConcept Cambridge, we are dedicated to designing, manufacturing and delivering top-quality modern furniture and accessories, always elevating the harmony of urban Danish design with New England home decor to new heights. Please do not hesitate to reach out with any questions or concerns about our products, our services, our employees or whatever comes to mind. We're here to help.

Customization

Customization is very close to our heart and concept. We love interior design and through passion and persistence, we create furniture designs that fit your personal lifestyle. Our concept is all about you, your world and your exciting, personal taste. So start designing, optimizing, combining and personalizing – we’re ready! Make the furniture yours. Make the furniture fit your world! At BoConcept, you choose your design, size, shape, color and material.

 

Delivery & Assembly

 

For quick and easy delivery and assembly, our professional service team can assist. They are knowledgeable about our products and will ensure expert assembly, packaging removal and careful placement of the furniture in your home. Assembly is free of charge for all BoConcept products and there is a flat rate delivery fee for all orders delivered within the store's normal trade area — please ask in store for details.

Delivery Time

We have a wide range of products available in our main selection, which can be delivered in 3-4 weeks. Much of our selection is also customized and delivery time for custom-made special orders is 8-10 weeks for board furniture and 10-12 weeks for upholstery. Delivery times for online purchases of accessories are much shorter, about 5-7 business days.

Our Range

 

You are always welcome to view all the products in our range in our stores. However, we may not have our entire product range on display in our showroom at any one time. Our full range is available to order — please ask our design consultants, who will be happy to help and advise you. All products are subject to availability.

Handling & Packaging

 

All our board furniture is packaged safely according to our transportation requirements. All items are protected on surfaces and edges with foam and expanded polysterene (EPS) and have been drop tested to help protect items from being damaged if dropped while in their original packaging. Both ends of the cartons include extra packaging so the cartons can stand upright. On extra-long cartons, a symbol indicates on which side, the carton must stand.

All our packaging can withstand a little rain although it is not waterproof. The packaging also enables you to store the item outside for a maximum of 6 months in your garage or shed at temperatures between 4°F and 104°F as long as you ensure that the packaging does not become wet.

Return and Exchange Policy

Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact us within 48 hours of receipt. If you are dissatisfied with your purchase, you are naturally entitled to return it within five days (furniture) or seven days (accessories), as long as it is unused and undamaged, part of our main selection, and is still in its original packaging. A restocking fee applies to all furniture orders. Should you wish to have the items picked up a delivery charge will also apply. Please note, however, that items bought on sale cannot be returned. See in store for full details.

Payment

 

We accept Visa, MasterCard, Discover, American Express, cash or check. Any current offers promoted on this website are not valid towards previous purchases and cannot be combined with any other special offers/promotions/discounts.

About Our Products

Quality

Furniture production is part of our heritage. Our more than 60 years of experience and know-how provide invaluable benefits for our production facility in Denmark as well as in our close co-operation with our global suppliers. We have chosen to work with only a few suppliers that share our commitment to high quality. This way we are in control of the entire production process ensuring the highest quality every step of the way.

We believe that good quality is not achieved through random but through consistent and dedicated work. A comprehensive quality-control programme based on the ISO 9000 standard and our own production experience has been implemented with all our suppliers. We have our own quality control engineers always working on site with our suppliers. They ensure that our detailed guidelines are followed all the way through the production process and make sure that the final products are checked before leaving the factory.

All our furniture is made from high-quality components and based on our passionate regard for functional and affordable design. To achieve this, we work on finding the right balance between carefully selected materials, beautiful design and deliberate simplicity.

Wood Furniture

 

You will find veneer surfaces on most of our board furniture, such as wall systems, tables and bed frames. Veneer is just like wood - a natural material - and variations in the grain must be expected. This is what makes each piece of wood furniture unique. The majority of our wooden parts are UV-lacquered 3-4 times to ensure a very durable surface. Our surfaces are tested continuously to ensure that the resistance to scratches and liquid spills, and the colour fastness meet our standards for normal, everyday use.

Glass

 

Most of our glass tabletops are made of tempered glass to ensure our customers' safety. Colored glass plates receive a heat treatment that burns the color pigment into the glass. This process ensures that the color is resistant to scratches. All edges are finished to highest standard.

Metal Parts

 

The majority of our metal parts are made from the highest quality metal, reducing the risk of impurities. Our chromed metal parts are treated with two layers of nickel underneath the chrome that results in a very smooth surface with minimum risk of rust. Other metal parts are powder coated which produces a tougher surface than when using conventional paint. Powder coating is also an eco-friendly surface treatment as the lacquer does not contain any solvents and excess paint can be re-used.

Upholstered Furniture

 

We are dedicated to ensuring that every single piece of our upholstery provides you with perfect seating comfort. That's why we primarily use high resilient foam in our seat cushions. High resilient foam is very structurally stable, ensuring optimum comfort and a long lifetime. The back cushions are channel sewn on the inside keeping the filling material in place. We do always recommend that you shake your cushions regularly to ensure form stability too. With time and use, foam and cushion filling will stabilize so your sofa or chair will feel smooth and comfortable.

The selection and application of hardwearing materials, which contribute to the lifetime of our products, is a key factor for us ― as is the widespread use of solid wood where strength and stability are required. Our products are upholstered with high quality foam that ensures both soft and rounded edges and corners, and means that our fabrics and leathers wear less and last longer.

Leathers and Fabrics

 

We select our leather and fabrics based on the design and function of the individual products they are to be used for. We guarantee no color difference between different pieces of furniture when commissioned as one order. Our only requirement is that all the pieces of furniture are ordered at the same time.

All leathers and fabrics will stretch during use. To achieve the best comfort covers cannot fit too tightly. Therefore, some creasing may occur, but this adds character to the sofa or chair.

All our furniture fabrics and leathers are tested at internationally recognized and accredited institutions.

We use leathers from three gradings:

  • corrected leather that has been treated to provide a more uniform appearance. The surface has a fine structure and the feel is nice and soft. It is easy to clean and maintain

  • semi-aniline treated leather has been corrected slightly leaving a large part of the natural grain intact and most hallmarks visible. It has an exclusive feel and provides maximum sitting comfort. Through use, semi-aniline treated leather will receive a beautiful patina that gives character to the product. This type of leather requires a little bit more maintenance than corrected leather

  • aniline leather is the most exclusive leather at BoConcept. The grain appears untouched and any hallmarks will be visible. The natural softness of the leather is preserved to ensure exceptional seating comfort. Over the years, aniline leather will become more beautiful and add character to the sofa or chair. This leather requires maintenance before use as well as during use to protect it from sunlight and spills.

We recommend you always use BoConcept care products for your leather and fabric pieces.

© 2020, BoConcept